Legal, regulations

INSTALMENT PAYMENT POLICY
WIX SOLUTIONS
(UK Sole Trader: Service)

1) Scope

1.1 This Instalment Payment Policy applies only where WIX SOLUTIONS expressly agrees in writing to offer an instalment payment arrangement under an external custom contract.

1.2 Instalment payment arrangements are not available for standard website purchases made through wixsolutions.co.uk, unless we expressly state otherwise in a separate written custom contract.

1.3 Instalments may only be offered for custom project contracts with a total contract value exceeding £15,000 GBP.

1.4 This Policy applies only where:
a. a separate custom contract, proposal, quotation, statement of work, or written agreement has been issued by us;
b. that written agreement expressly allows payment by instalments; and
c. the client accepts both that written agreement and this Instalment Payment Policy.

1.5 By entering into an instalment arrangement, the client confirms that they have read, understood, and agreed to be bound by:
a. this Instalment Payment Policy;
b. our Terms & Conditions; and
c. the relevant external custom contract and any related written service terms.

1.6 If the client does not agree, the client must pay in full upfront or not enter into the contract.

2) B2B Basis

2.1 All instalment arrangements offered by WIX SOLUTIONS are offered strictly on a business-to-business (B2B) basis only.

2.2 By entering into an instalment arrangement, the client confirms that the contract is entered into wholly or mainly in the course of trade, business, craft, or profession and not as a consumer purchase.

2.3 No consumer instalment contracts are accepted under this Policy.

3) Availability of Instalments

3.1 Instalments are offered solely at our discretion and only for qualifying external custom contracts.

3.2 No client has any automatic right to pay by instalments.

3.3 We may refuse any request for instalments for any reason, including commercial risk, project structure, payment history, jurisdiction, compliance, or internal approval requirements.

3.4 Even where a project value exceeds £15,000 GBP, we are not obliged to offer instalments.

4) Instalment Terms

4.1 Unless expressly stated otherwise in the external custom contract or invoice, instalment plans are offered at 0% APR.

4.2 Instalments are payable on the payment dates stated in the custom contract, invoice, or payment schedule issued by us.

4.3 Payments must be made in cleared funds using the payment method approved by us.

4.4 The instalment arrangement is a payment method only. It does not convert the contract into a monthly rolling service, cancellable subscription, or “pay only while work continues” arrangement.

4.5 Once the client enters into an instalment arrangement, the client may not pause, stop, reverse, cancel, or reduce the remaining instalments unless we expressly agree otherwise in writing.

4.6 The client remains liable for the full contract price even if:
a. the work is completed before the final instalment date;
b. the client delays the project;
c. the client stops responding;
d. the client decides not to continue using the deliverables;
e. the client changes their business plans; or
f. the client no longer wishes to proceed after work has started.

5) Service Delivery and Completion

5.1 We may begin work once the first instalment or other agreed upfront payment has been received and the custom contract has been accepted.

5.2 Any timeframe given for delivery is an estimate only unless expressly stated otherwise in writing.

5.3 Project timescales may vary depending on scope, client responsiveness, approvals, content delivery, access, revisions, third-party issues, technical limitations, and matters outside our reasonable control.

5.4 If work is completed before the final instalment is collected, this does not cancel, reduce, or waive the client’s obligation to pay all remaining instalments in full.

5.5 If the client causes delay, fails to provide approvals, content, access, or instructions, or otherwise prevents progress, this does not suspend or cancel the instalment schedule unless we expressly agree otherwise in writing.

6) Non-Cancellable Payment Commitment

6.1 Once an instalment arrangement is agreed and the contract is formed, the instalment plan is non-cancellable except where we expressly agree otherwise in writing or where cancellation is required by law and cannot lawfully be excluded.

6.2 The client acknowledges that the instalment arrangement reflects:
a. the reservation of our business capacity;
b. the allocation of workflow and resources;
c. our acceptance of staged payment rather than full upfront payment; and
d. the agreed commercial allocation of risk under the custom contract.

7) Missed Payments and Default

7.1 If any instalment is missed, late, declined, reversed, disputed, charged back, or not successfully collected, we may immediately and without prejudice to any other right:
a. suspend work;
b. pause delivery;
c. withhold handover, files, releases, access, transfers, credentials, or final deliverables;
d. remove or restrict access where legally and technically permitted;
e. refuse to continue work until the account is brought fully up to date;
f. treat the missed payment as a material breach of contract; and/or
g. recover the unpaid balance, together with any lawful interest, compensation, recovery costs, and charges.

7.2 Where permitted by the custom contract, we may also require immediate payment of all remaining outstanding instalments.

7.3 Any overdue amount may carry interest and recovery rights to the extent provided by the contract or by applicable law relating to late payment of commercial debts.

8) Relationship with Custom Contract

8.1 This Instalment Payment Policy must be read together with the relevant external custom contract.

8.2 If there is any conflict between this Policy and the signed custom contract, the signed custom contract shall prevail to the extent of that conflict.

8.3 Unless the custom contract expressly states otherwise, all other WIX SOLUTIONS Terms & Conditions continue to apply.

9) Agreement and Acceptance

9.1 Acceptance of an instalment arrangement may be given by signing the custom contract, accepting a written proposal, paying the first instalment, replying in writing confirming acceptance, or otherwise clearly instructing us to proceed on the agreed instalment basis.

9.2 No wet-ink signature is required unless we expressly request one.

9.3 Electronic acceptance, email confirmation, invoice payment, and related written records may be relied upon as evidence of agreement.

10) Governing Law

10.1 This Policy and any dispute arising from it shall be governed by the laws of England and Wales.

10.2 The courts of England and Wales shall have exclusive jurisdiction, except to the extent that any mandatory law cannot lawfully be excluded.

This is stronger for your business because it closes the gap between “website checkout” and “custom contract” and makes clear that instalments are a special exception only for larger bespoke projects, not a general customer option. It also avoids mixing in consumer-style wording, which would weaken the B2B position.