Legal, regulations

TERMS & CONDITIONS

WIX SOLUTIONS (UK Sole Trader: Service)

All WIX SOLUTIONS services and digital products are supplied exclusively to Business Clients acting in the course of trade, business, craft, or profession.
No consumer purchases are accepted. By placing an order, the Client confirms that it is purchasing on a business-to-business basis only.

1) Definitions

In these Terms & Conditions:

• “WIX SOLUTIONS”, “we”, “us”, “our” means Service, a UK sole trader trading as WIX SOLUTIONS.

• “Client”, “you”, “your” means any individual, business, company, organisation, or other person purchasing or using our services.

• “Time Block Services” means prepaid online services purchased on the basis of our professional time, whether sold as hourly, multi-hour, bulk-hour, or time-based packages.

• “Project Services” means fixed-scope, task-based, or deliverable-based online services sold for a specific defined scope.

• “SEO Maintenance Services” means the specific SEO service packages sold by us for a fixed service period.

• “Services” means all services supplied by us, including Time Block Services, Project Services, SEO Maintenance Services, consulting, support, website work, content work, SEO work, maintenance, edits, troubleshooting, strategy, implementation, and related online professional services.

• “Digital Services” means any remotely supplied online service, digital work product, implementation, advice, support, design work, optimisation work, written material, report, setup, amendment, or other electronically supplied service provided by us.

• “Content” means any text, graphics, images, videos, product information, branding, metadata, files, login credentials, or other materials supplied by the Client or used in the course of the Services.

• “Confirmation Email” means our email confirming the purchased service, price, payment requirement, and any specific scope or package terms.

• “Business Day” means Monday to Friday, excluding public and bank holidays in England.

2) General Application of These Terms

2.1 These Terms apply to all Services supplied by WIX SOLUTIONS unless otherwise agreed by us in writing.
2.2 The product page, invoice, checkout wording, and/or Confirmation Email form part of the contract between us and the Client.
2.3 By purchasing any Service, the Client confirms that they have read, understood, and agreed to these Terms before the service begins.
2.4 These Terms apply whether the Client is based in the United Kingdom or outside the United Kingdom.
2.5 If any part of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect.

3) Nature of Our Services

3.1 All Services are supplied remotely and online unless we expressly agree otherwise in writing.
3.2 Our Services are professional digital services and not goods.
3.3 We act as an independent digital service provider and not as an employee, worker, agent, partner, or legal representative of the Client.
3.4 We provide Services with reasonable care and skill. Under section 49 of the Consumer Rights Act 2015, every consumer contract for services includes a term that the trader must perform the service with reasonable care and skill.
3.5 Nothing in these Terms excludes any statutory rights that cannot lawfully be excluded.

4) Full Payment Before Work Starts

4.1 Full payment is required in advance before any work starts.
4.2 We do not currently offer instalment payments, staged payment plans, or monthly payment arrangements.
4.3 No work will be booked, reserved, scheduled, prepared, or commenced until full cleared payment has been received.
4.4 Purchase of a Service reserves our professional availability, planning capacity, and administrative handling for that Client.
4.5 If payment is not received in full, we are not obliged to begin, continue, or deliver any Service.

5) No Refunds and Service Commencement

5.1 Due to the nature of Digital Services, the allocation of working time, and the reservation of service capacity, all purchases are treated as final once the Client places an order, accepts these Terms, and we begin processing, scheduling, preparing, or performing the Service.
5.2 Subject always to any rights that cannot legally be excluded, payments are non-refundable once the purchased Service has been booked, scheduled, prepared, started, partially delivered, or fully delivered.
5.3 For business clients, all payments are final and non-refundable unless we expressly agree otherwise in writing.
5.4 For consumer clients purchasing online, statutory cancellation rights may apply. Under the Consumer Contracts Regulations 2013, the cancellation period for a service contract generally ends 14 days after the day the contract is entered into.
5.5 If a consumer requests that we begin the Service during that 14-day period, the consumer expressly requests immediate performance of the contract.
5.6 If a consumer cancels after requesting early performance and after we have started work, we may be entitled to payment for the proportion of the Service already supplied, where permitted by law. The Regulations also provide that the cancellation right can end once the service has been fully performed after proper early-performance consent.
5.7 Once the Client purchases and agrees to these Terms, we may immediately begin scheduling, preparation, research, administrative handling, and performance of the Service.

6) Time Block Services

6.1 This clause applies to all Time Block / Mix Services sold by us, including all hourly, single-hour, multi-hour, bulk-hour, and prepaid time packages, whether current or future.
6.2 Time Block Services are sold on the basis of time purchased, not on the basis of a guaranteed task, completed list of tasks, fixed deliverable, guaranteed deadline, or guaranteed business result.
6.3 By purchasing a Time Block Service, the Client is purchasing access to our professional time for online services such as website edits, website support, design assistance, content support, maintenance, SEO-related support, implementation, setup, troubleshooting, digital consulting, business support, and similar online service work.
6.4 A Time Block purchase does not guarantee that any particular task or collection of tasks will be completed within the purchased time.
6.5 Work completed within a Time Block depends on complexity, platform limitations, technical restrictions, quality of Client instructions, speed of Client replies, access permissions, third-party systems, and factors outside our control.
6.6 Time may reasonably be used for reviewing the Client’s brief, reading and responding to instructions, consultation, research, planning, implementation, testing, troubleshooting, revisions within scope, communication directly related to the Service, and reasonable administration necessary for the purchased Service.
6.7 If the requested work exceeds the purchased Time Block, we may stop work and require additional time to be purchased before continuing.
6.8 Time Blocks do not create an employment relationship, agency relationship, or exclusivity arrangement.
6.9 Unless expressly stated otherwise in writing, Time Block Services are scheduled according to our business availability and workflow and do not guarantee same-day or immediate turnaround.
6.10 Unused time, if any, is subject to the validity period stated on the product page, invoice, or Confirmation Email.

7) Project Services / Task-Based Services

7.1 Project Services are sold on the basis of a defined deliverable or scope rather than purely on time.
7.2 Only the work expressly described on the relevant product page, invoice, or Confirmation Email is included.
7.3 Any work outside the agreed scope shall be treated as additional work and may require a new purchase, quote, or Time Block booking.
7.4 Revisions are limited to those expressly included in the purchased service.

8) SEO Maintenance Services

8.1 SEO Maintenance Services are recurring or fixed-term digital services focused on search visibility, on-page optimisation, monitoring, technical improvements, and related SEO support.
8.2 SEO results depend on many external factors including search engine algorithm changes, competitor activity, content quality, technical condition, market conditions, backlinks, and website history.
8.3 We do not guarantee rankings, traffic increases, enquiries, leads, conversions, or sales.
8.4 Any SEO package sold for a defined term is a service commitment period only and not a promise of a specific search engine result.

9) Digital Service Provider Protections

9.1 As a digital service provider, we reserve the right to determine the reasonable method, order, timing, and technical approach used to perform the Services unless a specific method has been expressly agreed in writing.
9.2 We may rely on third-party platforms, including website builders, search engines, plugins, apps, payment processors, domain providers, hosting providers, and external tools. We are not responsible for outages, limitations, policy changes, suspensions, or failures caused by those third parties.
9.3 We are not responsible for delays, failures, or limitations caused by missing content, missing approvals, incomplete instructions, inaccurate information from the Client, revoked access, third-party platform restrictions, changes made by the Client or third parties, and technical factors outside our reasonable control.
9.4 We may refuse work that is unlawful, misleading, abusive, defamatory, infringing, discriminatory, unsafe, or outside our professional scope.
9.5 We reserve the right to pause, reschedule, or terminate Services where necessary to protect our business, legal position, workload management, safety, or compliance obligations.

10) Client Content, Compliance, and Responsibility

10.1 The Client is solely responsible for ensuring that all content, claims, materials, product information, legal wording, images, and files supplied to us are accurate, lawful, and properly licensed.
10.2 The Client is responsible for ensuring that their business and website comply with all laws and regulations applicable to them, including privacy law, consumer law, advertising rules, tax rules, accessibility obligations, and sector-specific regulations.
10.3 We do not provide legal representation or regulated legal advice. Any compliance-related wording, templates, or guidance supplied by us is for general informational and practical use only and should be independently reviewed where necessary.
10.4 The Client is responsible for final review and approval of all live content before publication or use.

11) Intellectual Property

11.1 The Client retains ownership of content they provide to us.
11.2 Until full payment has been received, all drafts, layouts, written work, strategies, working documents, and deliverables remain our property.
11.3 After full payment, the Client receives the right to use the final paid deliverables for their own business purposes, subject to any third-party rights, platform rules, and licence restrictions.
11.4 Any third-party apps, fonts, stock materials, plugins, or software remain subject to the relevant third-party licence terms.

12) Limitation of Liability

12.1 Nothing in these Terms excludes liability that cannot lawfully be excluded.
12.2 Subject to clause 12.1, we shall not be liable for loss of profit, loss of revenue, loss of business, loss of opportunity, loss of ranking, loss caused by third-party platforms, indirect loss, or consequential loss.
12.3 Our total liability in relation to any claim arising from a Service shall not exceed the amount actually paid by the Client for the specific Service giving rise to the claim.
12.4 We are not responsible for business performance, commercial outcomes, marketing success, SEO outcomes, or legal compliance decisions made by the Client.

13) Consumer and Business Status

13.1 If the Client is purchasing as a business, the Client confirms that the purchase is made in the course of business and not as a consumer.
13.2 Business clients do not generally benefit from the same statutory cancellation rights that apply to consumers in distance contracts.
13.3 If the Client is a consumer, any mandatory statutory rights remain unaffected.

14) VAT and International Clients

14.1 I am a non-VAT registered business in the United Kingdom. Accordingly, no VAT is applied to my services.
14.2 The current UK VAT registration threshold is £90,000 taxable turnover, and businesses must register if they exceed or expect to exceed that threshold, unless an exception applies.
14.3 Because we are not VAT registered, our invoices do not include UK VAT.
14.4 If the Client is located outside the United Kingdom, the place-of-supply and tax treatment of the Services may depend on the Client’s location, status, and local tax rules. HMRC guidance states that some services supplied outside the UK may be outside the scope of UK VAT and may instead be taxable in the customer’s country.
14.5 If VAT is due in the client’s country, it is the client’s responsibility to account for this under the reverse charge mechanism in accordance with their local tax regulations.
14.6 Where relevant, the Client is responsible for accounting for any import VAT, local VAT, reverse-charge VAT, sales tax, GST, or similar transaction tax arising in their own country.
14.7 If the Client is a business customer outside the UK and their local rules require a reverse-charge treatment, the Client is responsible for self-accounting for any tax due under those rules. HMRC guidance explains that reverse-charge treatment shifts the obligation to account for VAT to the customer in the relevant circumstances.
14.8 The Client is responsible for obtaining local tax advice in their own jurisdiction where needed.

15) Governing Law and Jurisdiction

15.1 These Terms and any non-contractual disputes arising out of them are governed by the laws of England and Wales.
15.2 The courts of England and Wales shall have exclusive jurisdiction unless mandatory law requires otherwise.

Worldwide clients and governing law

16) Governing Law and Jurisdiction

16.1 These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation are governed by the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except to the extent that any mandatory law cannot lawfully be excluded.
16.3 The fact that a Client is located outside the United Kingdom does not affect the B2B-only basis of these Terms or the parties’ agreement that the contract is governed by the laws of England and Wales.